Complaints procedure
Complaints Procedure
Here at Insightful we will always try to provide the best service, but we do realise that mistakes can happen. If you are unhappy with any part of our service we want to hear from you. We promise to listen to your comments and use your feedback to improve our service.
How to complain
If you are dissatisfied with the service you have received, please contact us via email:
How we will respond to your complaint
If you provide us with the above information, we aim to respond to phone calls and emails within 3 working days.
If, for whatever reason, we are unable to meet the above deadlines in responding to your complaint, we will let you know, offer an explanation, and seek to resolve your complaint as soon as possible.